Consumer Protection In Indonesia on Selling Buy Transaction Through E-Commerce

Abstract

In the e-commerce process many cases are detrimental to consumers, so consumers should get legal protection. This study will discuss about the form of agreement used in e-commerce and the forms of legal protection against consumers who do e-commerce. The original of this study lies in consumer protection in e-commerce based on e-contract. Based on the results of the discussion can be concluded: first, the form of agreement used in the contract of sale and purchase of e-commerce in Indonesia can be divided into two categories, namely e-contract which has the object of transactions in the form of goods and or services. Second, the form of legal protection against consumers is the settlement of consumer disputes; consumer dispute resolution process is done if in an online transaction violation of consumer rights. The consumer dispute resolution process can be done through court or out of court.