The Role of Intention to Leave in the Effect of Interactional Justice on Ethical Behavior: A Study in the Civil Aviation Sector

Abstract

In order to ensure or increase the preference of enterprises in the increasing competition in the civil aviation sector, it should give importance to customer satisfaction and therefore to personnel behavior. It is aimed to investigate the effect of interactional justice on unethical behavior and the role of turnover intention in this interaction on personnel who are directly related to the customer and the organization. In this study, which was designed with quantitative research methods, the data obtained from 409 civil aviation workers in 2022-2023 using the convenience sampling method were analyzed using SPSS and AMOS 22 programs. In the findings obtained, it was seen that the effect of interactional justice perceptions on unethical behaviors was not significant and the intention to quit job did not have a moderating role in the relationship between interactional justice perceptions and unethical behavior. In addition to these results, it was seen that employees' intention to leave  their job positively and significantly affects their unethical behaviors, and interactional justice perceptions affect their intention to leave their job negatively and significantly. Although it is possible to mention that the interactional justice perceptions have a negative effect on their unethical behaviors, it is seen that this effect is not significant.