Staff Competence and e-Procurement Performance: Tanzania Revenue Authority Perspective

Abstract

This study assessed the factors influencing performance of e-procurement in Tanzania, with reference to Tanzania Revenue Authority. The specific objectives of the study were to find out the influence of staff competence, technological resources and financial resources on e-procurement performance. Simple random and purposive sampling approaches were employed to get 87 respondents that made up the sample size. Respondents' information was obtained for the study using interviews and questionnaires. Regression and descriptive analysis were used to analyze the quantitative data while content analysis used to analyze the qualitative data in examining influence of staff competence on the performance of e-procurement. The findings showed that e-procurement is used effectively as most staff members are competent. This is attributed to staff competency, training programs given to them, and the availability of seminars. The study also revealed that staff competence has significant effect on the procurement performance. The paper recommends that TRA should keep offering staff training to improve their knowledge and expertise in order to improve procurement effectiveness. In addition, the paper recommends TRA should continue investing funds to buy cutting-edge technology resources including laptops and software.