The Effects of Stakeholder’s Involvement on Performance of Public Authorities in Delivering Water Services in Tanzania: Lesson from Dawasa

Abstract

The significance of stakeholders  involvement towards the performance of public authorities brought several debate in the country. This study established the effect of stakeholders involvement  on performance of public authorities in delivering water services in Tanzania. The study adopted a cross sectional design on a sample of 52 respondents obtained through stratified sampling and simple random sampling technique. Data were collected through questionnaire, interview and documentary review and analyzed quantitatively and qualitatively. Quantitative data was analyzed through descriptive statistics, frequency, percentage and inferential statistics analysis while Qualitative data was analyzed through content analysis. The study found that stakeholders had a positive and significant effect on the performance of public authorities in delivering water services in Tanzania. Therefore, it was concluded that stakeholder is a prerequisite for the performance of public authorities in delivering water services. The study recommended that DAWASA should have stakeholders’ in different program in order to facilitate performance in water service delivery. Since factors affect performance of public authority in delivering water services are many and diverse, this study focused only one predominant factor (stakeholder’s involvement). Hence, the finding of this study should not be generalized beyond that particular unit of inquiry. Other studies should be conducted to ascertain the extent to which other factors such as organisational resources, management, and technology effect performance of public authority in delivering water services in Tanzania.