Consumer Protection In Indonesia on Selling Buy Transaction Through E-Commerce

Niniek Wahyuni


In the e-commerce process many cases are detrimental to consumers, so consumers should get legal protection. This study will discuss about the form of agreement used in e-commerce and the forms of legal protection against consumers who do e-commerce. The original of this study lies in consumer protection in e-commerce based on e-contract. Based on the results of the discussion can be concluded: first, the form of agreement used in the contract of sale and purchase of e-commerce in Indonesia can be divided into two categories, namely e-contract which has the object of transactions in the form of goods and or services. Second, the form of legal protection against consumers is the settlement of consumer disputes; consumer dispute resolution process is done if in an online transaction violation of consumer rights. The consumer dispute resolution process can be done through court or out of court.


Consumer Protection, e-contract, e-commerce.

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